![]() ![]() A little care ahead of time can save a whole lot of headaches (and tummy aches) later. You definitely don’t want to be the source of one of these events. Just as we see news of data breaches, we have seen a rise in foodborne illnesses that stem from restaurants (think: Chipotle). These are important questions and considerations. #Deliveries that take cash drivers#How is your food being transported? Is it just sitting on the passenger seat of your delivery person’s car? Or do you have the appropriate delivery bags or boxes for your drivers? If you use a third party delivery service, what types of delivery accessories do they require their drivers to have? ![]() Do you have the right equipment like a hot food holding cabinet?ĭepending on the types of food you are delivering, you can’t simply leave the orders on the counter and expect that everything will be fine.Īnd then there is the delivery process itself. How long has that potato salad sat out? How long will it sit in a hot car?Įven if you are using a third party delivery service, you need to be aware of how your delivery orders will be held in your store until they are picked up by a driver. First and foremost, restaurants should be concerned about maintaining the correct hot and cold holding temperatures of the food they are delivering. ![]() But it becomes especially important for delivery because of the additional risks. Having the right equipment is a must for food safety & delivery.įood safety should be a concern for every restaurant, whether they deliver or not. Even if you are just touching base with them every month to ask how things are going. Ask questions to be sure the gatekeepers of your customer’s data are taking every precaution to keep it safe. The bottom line is, don’t become complacent with your customer’s sensitive data. But just because a third party handles much or the heavy lifting, the restaurant owner can still be liable if they do not maintain good practices around handling of customer data. The risks involved with a “do-it-yourself” website that manages delivery orders and takes payments have pushed many smaller restaurants to partner with delivery services such as Uber Eats, Amazon Restaurants, Postmates and others. However, this type of insurance can be costly for many small business owners. Many experts recommend cyber-security insurance as a protection against unforeseen events. Failure to comply with the law’s standards can open up a business to hefty fines and potential lawsuits. This new law covers restaurants and the data they potentially collect from their customers. California lawmakers recently passed the California Consumer Privacy Act (or CCPA for short). Bring on the LawsuitsĪnd it is only going to get more challenging for business owners. If your website gets hacked and exposes customer data, customers could lose trust in your brand for a time. Computer and internet security can be challenging even for experienced businesses. “ My nephew can build your website over the weekend real cheap!“) especially for smaller restaurants. And in the restaurant industry, too often we see what we like to call “nephew-built” websites (i.e. Hardly a day passes when we don’t read about another data breach or other hacking incident. Sensitive data, including credit card numbers, is transmitted and frequently stored, often across multiple networks and systems. Now customers order on their cellphones and through food delivery apps like Uber Eats and DoorDash. Maybe they provided a credit card over the phone. #Deliveries that take cash driver#Their order was then delivered by a driver employed by the restaurant. Customer Privacy & Dataīack in the not-so-olden days, customers simply called up your restaurant to order. So let’s jump right into it and explore the biggest food delivery risks. How you address these risks can make a huge difference on how profitable your takeout and delivery services will be. Many of the choices you need to make come with risks that need to be mitigated. Even restaurants who never thought that they would be doing delivery have had to at least consider adding this service now more than ever.īut getting started with food delivery for your restaurant isn’t just as simple as taking orders and driving them to people’s houses. Although there are always food delivery risks to consider, foodservice takeout and delivery may prove to have tremendous potential to maintain and grow profits when foot traffic is low. The food delivery trend has exploded over the last several years and it shows no signs of slowing down. ![]()
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